Access Information
Wireless Listening
Infrared assisted listening devices and neck induction (t-coil) loop receivers are available to borrow at the Shubert Audience Services kiosk. Reservations are strongly recommended.
Audio Description and Captioning
4 Weeks After Opening
Audio description and personal captioning are available on your mobile device by downloading the GalaPro app from Apple or Google. Hand-held devices are available to borrow at the Shubert Audience Services kiosk. Reservations are strongly recommended.
Earlier Performances
To learn if audio description and personal captioning are available, email audienceservices@shubertorg.com at least 2 weeks before your desired performance.
Access Ticket Information
Performances for People With Hearing Loss:
For information, please visit TheatreAccess.nyc.
Access Ticket Information:
To purchase, call Telecharge Access Services at 866-300-9761 or TDD/TTY 888-889-8587. To order wheelchair-only locations or transfer arm seats click the FIND TICKETS button and use the link for Wheelchair-Only Locations & Transfer Arm Seats.
Accessibility by Seating Section
Entering the Theatre
There are no steps to enter the theatre.
Getting to Your Seat
There are no elevators or escalators in this theatre.
Orchestra (first level)
The Orchestra has no steps.
There are 5 wheelchair locations: E102, E104, E120, E122, O102
There are 3 transfer locations: K2, L1, L101
Mezzanine (second level)
The Mezzanine is up 3 flights of stairs consisting of 28 steps. The entrance to the Mezzanine is between the Front Mezzanine and Rear Mezzanine. There are approximately 2 steps between each row with a handrail on each step.
There are 4 transfer locations: Front Mezzanine C102, D101, Rear Mezzanine B102, B124
Elevators/Escalator
There is no elevator or escalator in the theatre.
Restroom
There is no wheelchair accessible restroom in the theatre. Wheelchair accessible restrooms are located at the Schoenfeld Theatre, next to the Golden Theatre. Restrooms are down 2 flights of stairs. Gender diversity is welcome here. Please use the restroom that best fits your identity or expression. Water fountains are in the lower lobby.